Jared Humiston, President & CEO, Adirondack Technical Solutions (ADKtechs)
In this episode, Jared Humiston, President and CEO of Adirondack Technical Solutions (ADKtechs), shares his journey from a small startup to a thriving IT service provider focused on proactive cybersecurity, strategic growth, and company culture. Discover how intentional client selection, embracing technology, and investing in team well-being have fueled their success over two decades.
Key Topics
- Founding story: Starting with a single customer and scaling rapidly within three to four years
- Evolution of tech services: From hardware sales and on-premises solutions to cloud-based security and remote access
- Strategic move: Transitioning to a multi-use facility to support growth and attract talent in upstate New York
- Operational efficiencies: Streamlining processes through AI, standardized procedures, and reducing client count for personalized service
- Client focus: Valuing quality, uptime, and proactive security over quantity of clients for better retention and less chaos
- Company culture: Investing in employee benefits, team camaraderie, and reduction of turnover to improve service and morale
- Future outlook: Incorporating AI, industry consolidation trends, and expanding talent reach across the East Coast
- Advice for potential clients and employees: Valuing partnership, strategic guidance, and a strong culture over purely cost-driven decisions
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